Changing the mobile number associated with your AU Bank credit card is a straightforward process that ensures you stay connected with the bank for important updates, notifications, and transactions. Whether you’ve switched to a new number or simply need to update your details for security reasons, AU Bank provides multiple channels to facilitate the change. This guide will walk you through the detailed process of updating your mobile number with AU Bank for your credit card account.
Why Updating Your Mobile Number Is Important
The mobile number linked to your AU Bank credit card is essential for receiving critical alerts, such as transaction updates, balance information, promotional offers, and OTPs (One Time Passwords) for secure transactions. Furthermore, it plays a vital role in securing your account from unauthorized access. If your mobile number is no longer valid, you risk missing out on these notifications, which could affect the security of your credit card account and your ability to manage your finances effectively.
Ways to Change Your Mobile Number in AU Bank Credit Card
There are several methods through which you can update your mobile number with AU Bank. Depending on your preference and convenience, you can choose the option that best suits your needs.
1. Update Mobile Number Through AU Bank’s Internet Banking Portal
AU Bank’s Internet Banking platform allows you to change your mobile number directly from the comfort of your home. This method is both convenient and efficient for managing your account without needing to visit a branch.
Steps to Update Mobile Number via Internet Banking:
- Log into AU Bank Internet Banking:
Open the AU Bank website on your browser and log into your Internet Banking account using your username and password. - Navigate to the ‘Profile’ Section:
Once logged in, find the “Profile” or “Personal Details” section on the dashboard. This section typically allows you to update your contact information. - Select ‘Update Mobile Number’ Option:
Within the profile settings, look for an option that says “Update Mobile Number” or “Change Contact Details.” - Enter Your New Mobile Number:
Enter the new mobile number you wish to link with your AU Bank credit card account. Ensure the number is active and accessible. - Verify Your Number:
You will likely receive an OTP (One-Time Password) on the new mobile number for verification. Enter this OTP to confirm your mobile number change. - Confirmation:
Once your mobile number is updated successfully, you will receive a confirmation message or email from AU Bank. Your mobile number is now linked to your credit card account.
2. Update Mobile Number via AU Bank Mobile App
If you prefer managing your credit card details on the go, AU Bank’s mobile app provides a simple way to update your mobile number. The app is available for both Android and iOS devices and offers a user-friendly interface.
Steps to Update Mobile Number via AU Bank Mobile App:
- Open the AU Bank Mobile App:
Launch the AU Bank app on your smartphone. If you haven’t already, download and install the app from the Google Play Store or Apple App Store. - Log in to Your Account:
Enter your credentials (User ID and Password) to log into your account securely. - Go to the ‘Settings’ Section:
Tap on the “Settings” option within the app’s menu. Here, you will find various options to manage your profile, including contact details. - Select ‘Update Mobile Number’:
Look for the option to update your mobile number under the personal details or contact information section. - Enter the New Mobile Number:
Type in your new mobile number and ensure it is correct. Double-check to avoid any errors. - Verify Your New Number:
As part of the verification process, AU Bank will send an OTP to your new number. Enter this OTP to complete the update. - Successful Confirmation:
Once the update is successful, you will receive a confirmation notification, and your mobile number will be updated in the AU Bank system.
3. Change Mobile Number by Calling AU Bank Customer Care
If you prefer speaking with a customer support agent, you can update your mobile number by calling AU Bank’s customer care. This is a helpful option for those who are not familiar with online banking or who face issues with the digital channels.
Steps to Update Mobile Number via Customer Care:
- Contact AU Bank Customer Care:
Dial the official AU Bank customer care number at 1800 120 1000 or the number provided on the bank’s official website. Ensure you are calling during business hours. - Authenticate Your Identity:
Be ready to provide details such as your credit card number, date of birth, and any other security information to authenticate your identity. - Request Mobile Number Update:
Once your identity is verified, inform the customer care agent that you want to update the mobile number linked to your credit card. - Provide New Mobile Number:
Share your new mobile number with the representative. Ensure the number is active and valid for future communication. - OTP Verification:
The customer care representative will initiate an OTP process to verify your new mobile number. Once you enter the OTP, the agent will confirm the change. - Confirmation:
After the update is completed, you will receive a confirmation message via email or SMS from AU Bank.
4. Visit the AU Bank Branch for Assistance
If you prefer a face-to-face interaction or are experiencing issues with the other methods, visiting an AU Bank branch is another viable option for updating your mobile number.
Steps to Update Mobile Number at an AU Bank Branch:
- Visit Your Nearest AU Bank Branch:
Go to the nearest AU Bank branch during business hours. Be sure to bring valid identification and your credit card for verification purposes. - Request the Update at the Counter:
Inform the bank representative that you need to change the mobile number associated with your credit card. - Complete the Update Form:
The bank representative will ask you to fill out a form with your new mobile number and other necessary details. Ensure you provide accurate information. - Provide Identity Proof:
To verify your request, you may need to show identification proof such as an Aadhar card, PAN card, or passport. - OTP Verification:
As part of the process, you will receive an OTP on your new mobile number to confirm the update. - Receive Confirmation:
After successful verification and update, the branch will send you a confirmation message, and your new mobile number will be linked to your credit card account.
What to Do if You Face Issues Updating Your Mobile Number?
In some cases, you may face difficulties updating your mobile number. Here are some troubleshooting tips:
- Incorrect OTP: If you are not receiving the OTP on your new number, ensure that your mobile number is active and has network coverage. Also, check if the number is registered with the correct country code.
- Unable to Access Online Banking: If you’re facing login issues while updating your number online, reset your password through the “Forgot Password” option or contact customer care for assistance.
- Inaccurate Information: Double-check the mobile number you entered and ensure it’s correct. Any typographical error can lead to complications.