AU Small Finance Bank offers a range of credit card services tailored to meet the diverse needs of its customers. However, there might come a time when you decide to close or deactivate your AU Bank credit card. Whether it’s due to financial planning, lack of usage, or dissatisfaction, understanding the correct process is essential to avoid complications. Below, we’ve provided a step-by-step guide to help you seamlessly deactivate or close your AU Bank credit card.
Reasons to Close or Deactivate an AU Bank Credit Card
Before diving into the process, let’s explore why you might want to close or deactivate your credit card:
- Financial Management: If you’re consolidating debts or reducing credit card usage, closing unused accounts might simplify your financial planning.
- High Fees and Charges: Some AU Bank credit cards may carry annual fees, which might not justify the benefits you derive.
- Fraud Concerns: Deactivating a card promptly after suspected fraud ensures your account remains secure.
- Upgrading to Another Card: If you’ve switched to another card with better rewards or features, you may no longer need your existing AU Bank credit card.
Key Points to Consider Before Closing an AU Bank Credit Card
- Clear Outstanding Dues: Ensure there are no pending payments on the card. Any outstanding balance must be paid in full before the card can be closed.
- Utilize Unclaimed Rewards: Redeem any reward points or cashback benefits before initiating the closure process, as these benefits may be forfeited.
- Cancel Subscriptions: If the card is linked to recurring payments, update your billing details with another card to avoid disruptions.
- Credit Score Impact: Closing a credit card may affect your credit utilization ratio and overall credit history. Plan accordingly to minimize the impact on your credit score.
How to Close or Deactivate Your AU Bank Credit Card
Step 1: Contact AU Bank Customer Care
The first step is to get in touch with AU Bank’s customer care service. You can do this via:
- Toll-Free Helpline: Call the AU Bank credit card helpline at their designated number, usually available 24/7, to request closure.
- Email Support: Send an email to AU Bank’s official support email ID with your request, including details like your name, registered mobile number, and card number (last four digits only).
Step 2: Submit a Written Request
If required, you may need to send a written request to the bank. Include the following details in your letter:
- Full name as per the bank’s records
- Registered mobile number and email ID
- Credit card number (last four digits)
- Reason for card closure
Mail this request to the AU Bank’s official address as mentioned on their website or credit card statement.
Step 3: Clear Outstanding Dues
Ensure that all dues, including interest and late fees, are cleared before initiating the closure process. Check your latest credit card statement for a detailed breakdown of any pending payments. You can clear dues via:
- Net banking
- Mobile banking
- Direct deposit at an AU Bank branch
Step 4: Confirm Card Cancellation
Once you’ve submitted your request, follow up with customer care to confirm the status. Upon approval, the bank will process the deactivation and send you a confirmation via SMS, email, or postal mail.
Step 5: Dispose of the Card Securely
After confirmation, cut your physical credit card diagonally across the chip and magnetic stripe to prevent misuse. Do not dispose of the card until you’ve received confirmation of deactivation.
Alternatives to Closing Your AU Bank Credit Card
If you’re unsure about permanently closing your credit card, consider these alternatives:
- Temporary Deactivation: Some banks offer the option to temporarily deactivate your card, which can be reactivated when needed. Contact AU Bank to check if this feature is available.
- Limit Reduction: Request the bank to lower your credit limit instead of closing the account, which helps in managing spending without affecting your credit score significantly.
- Upgrade or Downgrade the Card: If you’re dissatisfied with your current card, inquire about upgrading or downgrading to another card that better suits your needs.