How do I complain to Union Bank?

Hey there! If you’re having trouble with Union Bank and need to file a complaint, don’t worry. I’ve got you covered with a simple, step-by-step guide to make things easier for you.

1. Methods to File a Complaint

You’ve got a few options for getting your complaint heard:

Online Complaint Form

Go to Union Bank’s Website: Head over to the Union Bank website.
Find the Form: Look for the “Grievance Redressal” section.
Fill It Out: Enter your account details, describe the issue, and upload any necessary documents.
Submit: Click “Submit” and you’ll get a reference number to track your complaint.
Contact Union Bank Customer Care

Call Them: Use these numbers:
1800 22 2244 (for general questions)
1800 208 2244 (for issues with internet or mobile banking)
Be Ready: Have your account info and details about your issue ready for a quick resolution.
Email the Grievance Cell

Write an Email: Send your complaint to [email protected].
Include Details: Make sure to add your account info, a clear description of the problem, and any supporting documents.
Visit a Union Bank Branch

Go to Your Local Branch: Drop by your nearest branch.
Talk to Someone: Ask to speak with the branch manager or a customer service representative.
Provide Details: Give them a written description of your complaint and any relevant documents.
Get Acknowledgment: They’ll give you a reference number to track your complaint.
2. Union Bank’s Grievance Redressal Process

Here’s how Union Bank handles complaints:

Level 1: Branch or Customer Care

Resolution Time: They aim to resolve your issue within 7 working days.
Level 2: Regional/Zonal Office

Escalate If Needed: If it’s not resolved, you can escalate it to the Regional or Zonal Office.
Resolution Time: They’ll try to resolve it within 10 working days.
Level 3: Nodal Officer

Still Unresolved?: Contact the Nodal Officer if your issue isn’t fixed yet.
Resolution Time: Expect a response within 15 working days.
Contact: Email [email protected].
Level 4: Banking Ombudsman

Last Resort: If you’re not satisfied after all these steps, you can contact the Banking Ombudsman.
Eligibility: You can do this if your complaint hasn’t been resolved within 30 days or if you’re unhappy with the resolution.
3. Information You’ll Need

To make sure your complaint gets resolved quickly, have these details ready:

Account Number: Your account or customer ID.
Complaint Details: A clear description of the issue, including dates and any relevant transactions.
Supporting Documents: Include receipts, emails, or alerts related to the issue.
Contact Info: Provide your phone number and email address for follow-up.
4. Tracking Your Complaint

Once you’ve filed your complaint, you can track its status using:

Online: Check the grievance redressal section on Union Bank’s website using your reference number.
Customer Care: Call customer care and provide your reference number for updates.
Branch: Visit the branch where you filed your complaint to get the latest status.